I’m not a Walmart fan. Like all the Big Box stores, Walmart is an ugly, cavernous space that makes me feel grungy just walking through the doors, but ―
No standing in line at the check-out? By-passing the cashiers all together?
Sign me up!
App installed, phone in hand, I can Scan and Go. Literally. Just grab, scan, and go.
Okay, yes, you have to show your receipt to a staff member on the way out of the store, Walmart’s not insane, but still … virtually painless.
For the convenience of never having to go through a check-out, I can ignore the dismal decor and the soul-crushing ambiance for the time it takes me to find detergent and get the hell out of there.
In case you can’t tell, I love the app. It’s magic. Every store should have one, but —
It hasn’t escaped my notice that the app and I are doing all the work the cashiers used to do. I can see why Walmart is pushing this venture into self-serve.
Some people are concerned that eventually cashiers will be out of a job, but releasing the staff to roam the store helping customers wouldn’t be a bad thing.
Now, if they could just make the store a little more visually appealing …